The core concepts discussed in "Never Split the Difference" involve several negotiation tactics and where they are most useful. Here's a chart illustrating the key negotiation tactics highlighted in the book:
Chart: Key Negotiation Tactics in "Never Split the Difference"
|Understanding and acknowledging counterpart's emotions
|Repeating counterpart's words to encourage further dialogue
|Verbalizing and validating the counterpart's feelings
|Open-ended questions to gather essential information
|Acknowledging the counterpart's perspective for influence
|Emphasizing understanding beyond spoken words
|Establishing trust through genuine understanding
For more highlights, take a look at a Never Split the Difference summary of an interview Chriss Voss made about his book.