The core concepts discussed in "Never Split the Difference" involve several negotiation tactics and where they are most useful.  Here's a chart illustrating the key negotiation tactics highlighted in the book:

Chart: Key Negotiation Tactics in "Never Split the Difference"

Negotiation Tactic Description
Tactical Empathy Understanding and acknowledging counterpart's emotions
Mirroring Repeating counterpart's words to encourage further dialogue
Labeling Emotions Verbalizing and validating the counterpart's feelings
Calibrated Questions Open-ended questions to gather essential information
Bending Reality Acknowledging the counterpart's perspective for influence
Active Listening Emphasizing understanding beyond spoken words
Rapport Building Establishing trust through genuine understanding

For more highlights, take a look at a Never Split the Difference summary of an interview Chriss Voss made about his book.

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